Frequently Asked Questions

Most original paintings are ready to ship. Please allow about 1 week for careful packaging, then shipping time, orders typically arrive within 2 weeks.

If your painting requires framing, please allow 3-4 weeks total before delivery.

Prints are produced outside of the studio and typically ship within 2 - 3 weeks.

Rush shipping is available, please email me at hello@terrahrayart.com to arrange!

Originals
All original works are one-of-a-kind, so all sales are final.

Prints
Prints are made to order. If you’d like to return one, a 20% restocking fee will apply. Exchanges are welcome, though the restocking fee still applies. Returns and exchanges must be requested within 7 days of receiving your order.

Damaged Items
Please check your order when it arrives. If anything is damaged, email photos within 48 hours so I can help. Damaged originals are handled case by case.ription

Yes! I’m always happy to send are around the world!

Please note: If the actual shipping cost is higher than the original charge, the customer will be invoiced the difference separately.

Unfortunately we have no way of knowing if international orders will be charged customs fees. We have no control over international customs, and therefore are not responsible for any additional fees that may be incurred.